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Return & Refund Policy


To cut the cost of our items, we offer our clients, very safe, secure and free downloading delivery, with a 1 YEAR - free updates, when available. However, if you prefer our Items on CD/DVD disk, that could be arranged. The cost of the delivery charge for Item on CD/DVD disk will be $20 US & complete and accurate delivery address information is needed. For the avoidance of doubt, this includes not only the address that your order is going to, but also the name of the recipient. We can not be liable for delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information. We will make every effort to deliver your order within 5 business days. However, delays are occasionally inevitable due to unforeseen factors or events outside our control for example, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand. 

Please note delivery of your order may take longer during sale or other busy periods.


Any downloaded product delivered to you, that fails to match our description is eligible for a 30-day, free Exchange. We can also work out a solution that is agreeable to both you as a “Bayer “and us, as a "Seller". If the item(s) you received are not as described, we will be happy to accept them for return and issue a "Credit Note", subject to the following: 

1. Request for Returns & Exchange must be made within seven days of purchase.

2. The Credit Note issued, can be used for purchase of any other product within the store, within the stipulated validity period of 14 days. 

3. No Returns & Exchange for the item you claim is not as described, but we can prove that it is.

4. Items are as described, but you no longer want them.

Please contact us, if you need more information concerning a “Delivery, Request for Returns & Exchange” or on any other issue.